Refund Policy

Geo Indo Raya Travel Refund Policy

Thanks for booking with Geo Indo Raya Travel. We know travel plans change, so we try to make cancellations and refunds as straightforward as possible.

Canceling Your Trip

If you need to cancel, let us know at least 48 hours in advance for day trips, or 72 hours for trips longer than a day. Some day trips have their own rules — for example, you might still get a full refund if you cancel less than 24 hours before a short outing, but it’s always best to check with us first.

Canceling early helps us adjust plans and offer your spot to someone else. If you cancel too late, less than the required time before departure, we’ll keep 20% of your payment.

How Refunds Work

To get a refund, just reach out to us by phone, WhatsApp, or email. We’ll review your request and usually get your refund to you within 5–14 business days. The actual amount depends on the terms of your specific booking.

If something unexpected happens — let’s say a natural disaster or your flight gets canceled — we’ll work hard to give you a full refund. If we’ve paid for services like hotels or transportation on your behalf, we’ll deduct only what we absolutely have to cover those costs.

Making Changes

Plans change, and we get that. If you need to switch your trip dates or destination, reach out at least 48 hours before your trip starts. We’ll do what we can to help, but sometimes additional fees apply.

We Care About Your Experience

We want you to enjoy your time with us. If anything doesn’t meet your expectations, talk to us. We’ll do our best to fix things and make sure you’re happy.

Questions? Just ask. We’re always here to help. Thanks again for choosing Geo Indo Raya Travel — have a great trip!